How to Execute a Service Call

June 27, 2013

 Editor's note: Part I of this article appeared in the June 2013 printed edition of ICM.  For the benefit of our readers, we present the COMPLETE  article below. Contact information for Roger follows this article. Part …

WILO USA Names Ricky Flores and Yates Timmerman as Regional Sales Managers

June 26, 2013

ROSEMONT, IL — Wilo USA, a provider of pumps and pump solutions for water management, building services and groundwater, has named Ricky Flores as its new Northeast Regional Sales Manager for its Water Management group …

OESP's roots—group founded 60 years ago

June 20, 2013

OESP, the National Association of Oil & Energy Service Professionals, recently celebrated its 60th anniversary. Formerly the National Association of Oil Heating Service Managers—NAOHSM—the group was founded in 1953 in New York. A story appeared …

Maine man dies from burns while cutting apart heating oil tank with welding torch

  BLAINE, Maine — Fire officials say a 72-year-old northern Maine man has died after being critically burned while cutting up an old heating oil tank with a welding torch. The state Fire Marshal's Office says Reginal …

Gas basics, Part 6: Complete Combustion

June 19, 2013

We finished up April’s article addressing Combustion. So far, we have covered the “Meaning of Combustion,” “The Requirements for Combustion,” and the “Chemistry of Combustion”. Still, after many years of working in the heating industry, and …

Proactive vs. Reactive

Hello again! This month has been quite a learning experience for me. I started April by being reminded of why I left the trade of auto and truck repair 27 years ago. I recall being …

Heating System Oddities

Following are examples of jobsites I have seen over the past heating season. Each one was exhibiting some type of problem due to someone either ignoring the standard installation practices or thinking the job was located in an area …

Planning my Profits—the new Realities

Coming off a season that—unfortunately—had consistently high prices and Super Storm Sandy, but also —fortunately—had “normal” weather, it’s time to take a quick breath before planning for next year. Okay, that was long enough! This summer will …

The Imperative for Change

I’ve spent over a quarter century focusing on the dynamics that shape the residential energy industries and their customers. That’s hard for a guy to contemplate, especially one who doesn’t think of himself as over …

Recognizing Bioheat® Benefits—Ask A Tech!

May 8, 2013

For a decade, Bioheat has been navigating a roadmap originally designed by oil heat leaders to gain acceptance as a solution toward the mitigation of declining consumer interest in oil heat. Wait, did I say roadmap? …