Written on: October 26, 2021 by ICM
Service Fusion, an EverCommerce solution and leading provider of field service management (FSM) software based in Irving, TX, announced today its product integration with Trane® Residential and American Standard® Heating and Air Conditioning, leading global providers of indoor comfort solutions and services.
This phase of the multi-step integration allows contractors to receive, manage, and provide updates on leads and jobs originating from Trane and American Standard, eliminating multiple manual entry processes and saving contractors’ valuable time.
“As more of our dealers are investing in field service management software, we wanted to make the process as seamless as possible,” said Katherine Shin, VP of Customer Experience, “Integrating with Service Fusion enables those on the platform to simplify how they run their entire business, from acquiring a new customer to when that customer needs after-sales service.”
“We are delighted to deliver this first phase of the integration to our customers just a few short months after announcing the expansion of our partnership with Trane and American Standard,” said Jose Moreira, Senior VP of Partnerships & Operations at Service Fusion, “These features will provide valuable, time-saving benefits, and we’re excited to begin work on the next phases.”
Service Fusion is the first field service management software provider to complete and launch the integration after announcing the partnership earlier this year. The next phase of the integration, expected in 2022, will enable dealers to streamline workflows relating to product catalogs and inventory availability.
SOURCE: Service Fusion