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Next NEFI-QSC Customer Service Rep Educational Program to begin July 15

Written on: June 9, 2026 by ICM

The National Energy & Fuels Institute (NEFI) Education Foundation and Quality Service Contractors (QSC), an enhanced service group of the National Plumbing-Heating-Cooling Contractors Association, will hold their next Customer Service Representative Education Program beginning July 15.

In today’s fast-paced fuel service environment, collaboration and shared experiences are key to overcoming challenges and driving success. This program provides a unique opportunity for customer service reps, office managers and client representatives in the heating oil, propane, and HVAC industries to gain ideas and valuable insights that will help them thrive.

These sessions will focus on first point-of-contact customer service training, including:

  • Making genuine human connections
  • Listening and communicating with empathy
  • Discovering the real job to be done for customers
  • Following up to learn how to improve and resolve concerns
  • Engaging and receiving feedback that drives success

This advanced education program will consist of 4-5 virtual meetings, every other Wednesday, from 1:00 pm – 2:30 pm. Registration is now open to customer service representatives, office managers and client representatives at NEFI-member companies at nefideu.com. The registration deadline is July 8.