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Roger Daviston
Roger Daviston
Roger Daviston is a personal growth consultant based in Manhattan. With 30 years of business experience, he facilitates and encourages individuals to change behavior and make different choices to achieve better outcomes. He helps clients understand where they need to grow, whether in skills development, overcoming limiting beliefs, changing perspective in their identity or aligning behavior with core values. Roger’s technique includes teaching, ride alongs and subsequent coaching. He says this method helps clients learn to communicate better, ask more questions and build strong trusting relationships with customers. As a result, technicians develop more sales leads and additional repairs, and significantly increase service agreement enrollment rates. Roger believes that the transaction flows out of good, mutually beneficial relationships with each client. More information is available on his website, www.rogerdaviston.com, or e-mail him at [email protected]
Articles by Roger Daviston
When the customer comes to the door, ask or wait for permission to go into their home, don’t barge in. Permission is usually given visually, so don’t ask for permission again if they gave it…
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 Editor’s note: Part I of this article appeared in the June 2013 printed edition of ICM.  For the benefit of our readers, we present the COMPLETE  article below. Contact information for Roger follows this article.…
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