Customer Relations

Roger Daviston
An assertive person is a person who thinks proactively and does not wait for events to occur. In other words, they don’t wait to react; they plan and move ahead of anticipated events. Obviously, we…
Roger Daviston
In the HVAC and plumbing industry, the dispatcher’s purpose should be to maximize revenue. To achieve this goal, he or she must select the right technician for the service call at the right time. Time…
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