Customer Relations

Roger Daviston
Do you employ technicians who complain? Dissatisfaction is an unpleasant part of our week, but most of us experience it frequently. In psychology, there is a principle that, on some level, your diagnosis of others…
Roger Daviston
The more you talk the more likely you are to get yourself into trouble. If you are wise you will keep quiet and measure your words very carefully. This is a life principle that applies…
Roger Daviston
Doug is a service technician in Atlanta. He is a single parent with three children. Doug would get all his calls in the morning and rush through them in order to be with his children…
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