Customer Relations

Roger Daviston
From my decades of experience in the HVAC industry, I’ve realized that our industry does not understand pure sales and many businesses wait for the phone to ring. What’s more, we don’t expect sales teams…
Roger Daviston
What should the conversion rate of my salesperson be? I frequently hear this question, and while it’s a reasonable question to ask, the answer is always: It depends. More importantly, it depends on the level…
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