Talking Less Leads to Higher Revenue Per Call
The more you talk the more likely you are to get yourself into trouble. If you are wise you will keep quiet and measure your words very carefully. This is a life principle that applies …
Faulty Heating Systems Due to Lack of Knowledge
During the past few months, we have been presenting quite a few seminars on various heating subjects. One of the subjects was Troubleshooting Steam Systems, which concentrates on understanding and troubleshooting the different types of …
Beckett celebrates 80 years with Oil Heat Cares benefit promotion
To celebrate its milestone 80th anniversary, R.W. Beckett Corp is launching a promotion to benefit Oil Heat Cares, encouraging the upgrade of older burners to the advanced features of today’s AFG burner. As an added benefit, …
Metropolitan Energy Conference registration open
The Metropolitan Energy Conference will be held next Thursday, October 26, from 11 am to 4 pm at the Dolce Conference in Norwalk, CT. Based on last year's feedback, here's what's new for 2017. Later start time, …
OSG Billing Services Acquires Microdynamics Group
RIDGEFIELD PARK, NJ – October 18, 2017 – OSG Billing Services (OSG) announced that it has completed the acquisition of Microdynamics Group, a provider of integrated, multichannel transactional print and electronic solutions, headquartered in Naperville, …
New York Propane updates agenda for Oct 16-17 meeting
The New York Propane Fall 2017 Conference is next week at the Inn on the Lake, Canandaigua, New York. Monday the 16th will feature the Golf Outing, Tuesday the 17th will bring the “business day” with committee meetings, business meeting, presentations, lunch, reception, …
Southern New England Energy Conference Returns to RI
Newport, RI--The Southern New England Energy Conference, the annual conference for the Oilheat Institute of Rhode Island, the Connecticut Energy Marketers Association, and the Massachuetts Energy Marketers Association, returned to Gurney’s Resort this week in Newport. Working …
The Service Call Blueprint
Doug is a service technician in Atlanta. He is a single parent with three children. Doug would get all his calls in the morning and rush through them in order to be with his children …
Is Your Business Built to Last?
In his book, Built to Last, management expert Jim Collins examines how it is that some companies manage to achieve and sustain excellence across decades, and even centuries, through multiple generations of leaders. By studying companies that …
Fuel Quality & Service Costs
I’ve recently seen (online) and heard (in person) several discussions about today’s fuel quality and it’s supposed relation to service issues. I use the word “supposed” because it seems that some people tend to blame all …